This Cancellation and Refund Policy ("Policy") applies to all services offered by Trihaya Mediconsults Healthcare and Research Pvt Ltd ("we," "us," or "our"), including but not limited to doctor consultations, nursing services, diagnostic services, and medicine delivery services.
1. Appointment Cancellations
• Advance Notice Required: To be eligible for a full refund, you must cancel your appointment at least 48 HRS from the time of the appointment before the scheduled date and time. • Shorter Notice Cancellations: Cancellations made within less than 48 HRS' from the time of the appointment notice may be subject to a cancellation fee of [Amount or Percentage] of the service cost. • Emergencies: We understand that emergencies can arise. If you need to cancel with short notice due to a medical emergency, please contact us as soon as possible. We will review your situation and may waive the cancellation fee.
2. Missed Appointments
• Missed appointments without any notification will be considered a "no-show" and are subject to a fee of 50% of the complete service cost.
3. Medicine Delivery Cancellations
• Orders Not Yet Processed: You may cancel medication deliveries at no charge if the order has not yet been processed by our pharmacy platform fees will be applicable. • Orders Already Processed: Once your medication order has been processed by the pharmacy, a cancellation fee of platform fees, delivery and packing charges will be applicable.
4. Refunds
• Refunds for canceled services will be processed within 15 business days using the original payment method.
• Refunds for medication deliveries will be processed within 15 business days after the medication is returned unopened and in its original condition.
• Shipping costs for returned medications will not be refunded.
5. Research Studies
• For research studies offered by Trihaya Mediconsults Healthcare and Research Pvt Ltd ], a separate informed consent document will outline specific cancellation and withdrawal procedures.
6. Contact Us For any questions regarding cancellations and refunds, please contact us at 7799888147 or Operations@.
